Rwanda embraces mediation in 2020, with over a 90% success rate, and over $15b value of cases successfully resolved…and counting. One of the (many) positive pillars of mediation is the success rate for resolving disputes, anecdotally we hear around 80% of disputes that are mediated resolve. There has been a 50% increase each year from 2019 in cases coming before the courts. Mediation has been and continues to be a success, with more cases being directed to mediation as a resu

In a somewhat interesting move, with no prior announcement, Amazon has changed its terms of service and no longer requires customer disputes against it to be resolved through arbitration, but rather via the court process. Whilst Amazon news has recently been centered around its founder and CEO Jeff Bezos being launched into space aboard the New Shepard, Amazon has quietly changed its requirement for arbitration for pursuing claims against it. Many disputes have arisen from th