WHAT IS MEDIATION & HOW DOES IT WORK?
Focus Mediation Guide
What is mediation?
Mediation is a voluntary, confidential process where an independent mediator helps people resolve disputes without going to court. The mediator does not make decisions but guides discussion toward a mutually acceptable agreement.
Key benefits of mediation
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Faster and more cost-effective than court
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Confidential and private
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Flexible, practical outcomes
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Preserves relationships where possible
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Parties remain in control of decisions
How mediation works
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Agreement to mediate (voluntary or court-directed)
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Mediator appointed (agreed by parties or assigned)
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Pre-mediation discussions (issues clarified, documents shared)
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Mediation session (joint discussion + private sessions if needed)
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Negotiation and agreement
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Outcome documented (legally binding if formalised)
Duration
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Simple disputes: 2–4 hours
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More complex matters: 1 full day or multiple sessions
Costs (NZ range)
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Private mediation: approx. $1,500–$8,000+ (shared between parties)
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Community mediation: often free or low-cost
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Lawyer-assisted mediation: additional legal fees
Government-funded mediation in NZ
Available in specific areas, including:
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Family Dispute Resolution (FDR) (parenting disputes)
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Tenancy Tribunal mediation
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Employment mediation (via Ministry for Business, Innovation & Employment)
What types of disputes can go to mediation?
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Family and parenting disputes
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Employment issues
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Commercial and contract disputes
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Property and neighbour disputes
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Civil and business conflicts
Success rate
Mediation in New Zealand is highly effective, with around 70–85% of cases reaching agreement, depending on the sector.